Store Policy

Customer Care

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• We will greet our customers in a courteous and professional manner.

• We will listen effectively to our customers’ requests and promptly take the necessary actions to assist them. We will keep our customers informed of unexpected delays in service.

• We will inform our customers of normal process time, when they can expect completion and any delays that may arise in the process.

• We will touch base with our customers to update them as to where we are in the process.

• We will respond to website questions/requests within 24 hours during normal business hours.

• We will respond to applicants (employee/volunteer) within 24 hours of normal process time to let them know when they can expect completion and any delays that may arise in the process.

• We will finish our encounters with our customers in a courteous and professional way.